Legal

Privacy Policy

Last updated October 15, 2026

This Privacy Policy explains how Sub Concierge LLC (“we,” “us”), which operates Salon Concierge, collects and uses information through this website and the Salon Concierge service.

1. Two kinds of information

Salon owners and prospects give us information directly: a name, salon name, email address, phone number, and anything written in an inquiry. We use it to reply, to set up a demo, and to provide the service if you become a customer.

Salon customers are the people who text a salon that uses Salon Concierge. When we provide the service, we process their phone numbers, the content of their messages with the salon, and appointment details (service, date, time, technician, preferences the customer shares) on behalf of the salon. The salon is the business those customers are communicating with; we act as the salon’s service provider.

2. How we use information

To answer customer texts for the salon, book and change appointments on the salon’s calendar, and send confirmations, reminders, and follow-ups about those appointments.
To remember a customer’s preferences for the salon so return visits are easier, where the salon has enabled this.
To give the salon owner a record of conversations and a daily summary.
To improve the accuracy and tone of replies for that salon.
To reply to inquiries from salon owners and prospects.

We do not sell personal information. We do not use salon customers’ information to market to them or to anyone else, and we do not share it with other salons.

3. Messaging

Customers text the salon’s own phone number through iMessage or SMS. Message and data rates from their carrier may apply. Appointment confirmations and reminders are sent because the customer booked or asked about an appointment. A customer can ask the salon to stop texting at any time, and the salon can turn off reminders for that customer.

4. Service providers

We use third-party providers to run the service, including Apple (iMessage), Google (Google Calendar), AI model providers that help draft replies, hosting providers, and an email provider for inquiries from this website. Each receives only what is needed to perform its function. We do not send a salon’s full customer list to anyone.

5. Retention and deletion

We keep information for as long as the salon uses the service and for a short period afterward to resolve any open questions. A salon can ask us to delete its customers’ information at any time, and we delete it when the salon stops using the service. A salon customer who wants their information corrected or deleted can ask the salon or email us; we will act on the salon’s instruction.

6. Security

Information is processed on devices and accounts controlled by the salon and by us, with access limited to the people who operate the service. No method of transmission or storage is perfectly secure; we work to protect information in proportion to its sensitivity.

7. Children

This website and service are intended for business owners and their adult customers. We do not knowingly collect information from children under 13.

8. California residents

California residents may ask what personal information we hold about them, ask us to delete it, and will not be treated differently for doing so. Email richard@getsalonconcierge.com. Where we process a salon customer’s information on behalf of a salon, we will refer the request to that salon and act on its instruction.

9. Changes and contact

We may update this policy from time to time and will post the new date above. Questions: richard@getsalonconcierge.com. Sub Concierge LLC, San Diego, California.