FAQ
Questions owners ask us.
If yours isn’t here, email us. A person answers.
Do my customers need a new app or a new number?+
No. They text the number on your sign, in the Messages app they already use. iPhone customers see blue bubbles where iMessage is supported; everyone else gets regular texts.
Can it use our existing phone number?+
That is how it is designed, and how we run it on our own business. We confirm your number, your phone, and your carrier setup in the first conversation before promising anything.
Does it work with Google Calendar?+
Yes. One calendar per technician. If you already keep your book in Google Calendar we connect to it. If you book on paper or in another app, we set up Google Calendars for you and show you how to read them.
What if it doesn’t know the answer?+
It tells the customer you will follow up, and tells you. It never invents an opening, a price, or a wait time. Refunds, complaints, and anything unusual always come to you.
Will it sound like a robot?+
No. It is set up around how your salon actually talks, from your own past texts where you have them. Short, warm, one idea at a time, a different sign-off each time. It learns from you as it goes: tell it what you would have said and it adjusts.
Can I still text my customers myself?+
Always. It is your number and your phone. When you jump into a thread, the assistant treats your word as final and picks the conversation back up when you are done.
What does setup involve?+
One sitting with you: your menu with prices and durations, your hours, your techs and what each does, your policies, and your calendar. We do the configuration. It goes live right away under your supervision and is usually dialed in within a day or two.
Does it speak Vietnamese or Spanish?+
It can be configured for either, and we test the salon terminology with you before turning it on. It is not on by default yet.
How is customer information handled?+
Your customers’ names, numbers, appointments, and messages are yours. We use them only to run the assistant for your salon, never for marketing to them or anyone else, and we delete them if you leave.
What does it cost?+
Introductory pricing for the first salons, set with you after we see how your salon books today. No long contract. Ask us.
15-minute demo
See it answer your salon’s texts.
Tell us a little about your salon. We reply within one business day and set up a short walkthrough on your phone or ours.